Associate Advisory Account Manager

📋 Description

• Own an assigned portfolio of accounts end-to-end, accountable for both renewal/retention (GRR) and
• Proactively engage customers using the tiered digital engagement model (tech-touch, low-touch, and
• Build and execute account-level Customer Success Plans that identify whitespace for
• Run consultative value conversations with key stakeholders — demonstrating ROI, product adoption
• Drive expansion revenue through upsell (higher tiers, additional seats) and cross-sell (adjacent
• Identify at-risk accounts early using health scores, usage data, and engagement signals; build and

🎯 Requirements

• 1–4 years in Customer Success, Account Management, or SaaS sales, with direct experience carrying
• Demonstrated track record of account growth (upsell/cross-sell) alongside strong renewal/retention
• Consultative approach: comfortable building business cases, ROI narratives, and stakeholder-mapped
• Experience managing a digital-first portfolio at scale, using tech-touch and low-touch cadences
• Working knowledge of SaaS retention/expansion metrics — GRR, NRR, churn, expansion ARR, adoption.
• Strong written and verbal communication skills; ability to translate technical/product concepts for

🎁 Benefits

• At Freshworks, we have fostered an environment that enables everyone to find their true potential