Associate Billing Specialist

📋 Description

• Handle customer billing and subscription inquiries via email and phone; ensure timely resolutions.
• Manage billing support tickets; prioritize requests; own cases.
• Resolve complex billing issues, including refunds and credits.
• Gather information to support credit/refund decisions; maintain subscription records.
• Escalate complex cases and collaborate with internal teams for solutions.
• Analyze billing support trends and suggest process improvements.

🎯 Requirements

• Experience in billing support, subscription management, or customer service.
• Strong written and verbal communication in English and Spanish.
• Excellent analytical and problem-solving with a customer-focused mindset.
• Attention to detail and ability to make accurate decisions in sensitive situations.
• Experience with billing processes, subscription systems, or support platforms.
• Availability to work Monday–Friday, 06:00 AM–3:00 PM UTC.

🎁 Benefits

• Fully remote work environment with a remote-first culture.
• Paid time off in accordance with local labor requirements.
• Monthly wellness Fridays providing an additional long weekend.
• Fully paid parental leave.
• Home office stipend based on country of residence.
• Access to professional development courses and learning opportunities.