Associate Billing Specialist

📋 Description

• Handle customer billing and subscription inquiries via email and phone with timely resolutions.
• Manage billing support tickets, prioritize requests, follow up on open cases, and own customer issues.
• Resolve complex billing situations, including refunds, credits, and finance-related inquiries.
• Gather information to support credit decisions while maintaining accurate subscription records.
• Escalate complex cases and collaborate with internal teams to identify solutions.
• Analyze billing trends and propose process improvements to enhance the customer experience.

🎯 Requirements

• Previous experience in billing support, subscription management, or customer service.
• Strong written and verbal communication skills in English and Spanish.
• Analytical and problem-solving abilities with a customer-focused mindset.
• High attention to detail; able to make accurate decisions in sensitive situations.
• Experience with billing processes, subscription systems, or support platforms.
• Availability to work Monday-Friday, 06:00 AM - 3:00 PM UTC.

🎁 Benefits

• Fully remote work environment with a remote-first culture.
• Paid time off in accordance with local labor requirements.
• Monthly wellness Fridays providing an additional long weekend.
• Fully paid parental leave.
• Home office stipend based on country of residence.
• Access to professional development courses and learning opportunities.