Associate Billing Specialist

📋 Description

• Handle customer billing and subscription inquiries via email and phone with timely resolutions.
• Manage billing support tickets, prioritize requests, and follow up on open cases.
• Resolve complex billing situations, including refunds, credits, and finance inquiries.
• Gather data to support credit/refund decisions while keeping records accurate.
• Escalate complex cases and collaborate with internal teams for solutions.
• Analyze billing support trends and propose process improvements.

🎯 Requirements

• Experience in billing support, subscription management, or customer service.
• Strong English and Spanish communication.
• Analytical and problem-solving skills with a customer-focused mindset.
• Detail-oriented with the ability to make accurate decisions in sensitive situations.
• Experience with billing processes or subscription systems.
• Proficiency in Excel or Google Sheets; Zendesk or similar ticketing systems a plus.

🎁 Benefits

• Fully remote work environment with a remote-first culture.
• Paid time off per local labor requirements.
• Monthly wellness Fridays providing an extra long weekend.
• Fully paid parental leave.
• Home office stipend based on country of residence.
• Access to professional development courses and learning opportunities.