Associate Billing Specialist

📋 Description

• Handle customer billing and subscription inquiries via email and phone with timely resolutions.
• Manage billing support tickets, prioritize requests, and follow up on open cases.
• Resolve complex billing issues including refunds and credits.
• Gather information to support credit/refund decisions and maintain records.
• Escalate complex cases and collaborate with internal teams for solutions.
• Analyze billing trends and propose process improvements.

🎯 Requirements

• Previous experience in billing support, subscription management, customer service, or similar role.
• Strong written and verbal communication in English and Spanish.
• Excellent analytical and problem-solving abilities with a customer-focused mindset.
• Experience working with billing processes, subscription systems, or customer support platforms.
• Proficiency in Excel or Google Sheets.
• Availability to work Monday–Friday, 06:00 AM–3:00 PM UTC.

🎁 Benefits

• Fully remote work environment with a remote-first culture.
• Paid time off in accordance with local labor requirements.
• Monthly wellness Fridays providing an additional long weekend.
• Fully paid parental leave.
• Home office stipend based on country of residence.
• Access to professional development courses and learning opportunities.