Associate Billing Specialist

📋 Description

• Handle customer billing and subscription inquiries via email and phone.
• Manage billing support tickets, prioritize requests, and follow up.
• Resolve complex billing issues including refunds, credits, and compensation.
• Gather information to support credit decisions and maintain records.
• Escalate complex cases and collaborate with internal teams.
• Analyze billing trends and recommend process improvements.

🎯 Requirements

• Experience in billing support, subscription management, or similar role.
• English and Spanish communication skills (written and verbal).
• Analytical and problem-solving abilities with a customer-focused mindset.
• Attention to detail with the ability to make accurate decisions in sensitive situations.
• Proficiency in Excel or Google Sheets.
• Experience using Zendesk or similar ticketing systems; availability Mon–Fri 06:00–15:00 UTC.

🎁 Benefits

• Fully remote work environment with a remote-first culture.
• Paid time off in line with local labor requirements.
• Monthly wellness Fridays offering long weekends.
• Fully paid parental leave.
• Home office stipend based on country of residence.
• Access to professional development courses and learning opportunities.