Associate Billing Specialist - LATAM

📋 Description

• Handle billing and subscription inquiries via email or phone
• Conduct exit interviews for cancellations by phone
• Collaborate across teams to resolve subscription issues
• Analyze trends and propose billing process improvements
• Maintain accurate subscription records

🎯 Requirements

• Experience in billing support or subscription management
• Strong attention to detail and decision-making
• Excellent written, verbal, and analytical skills
• Fluent in English and Portuguese
• Proficiency in Excel or Google Sheets
• Time management and organizational skills

🎁 Benefits

• Remote First, Remote Always
• PTO per local labor requirements
• Monthly Wellness Fridays
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University