Associate Business Analyst

📋 Description

• Gather, analyse and document business requirements from stakeholders across APAC Customer Service
• Contribute to current-state analysis to identify gaps and opportunities for improvement
• Assist in developing evidence-based business cases and solution recommendations aligned to business
• Design, map and document new and existing processes aligned to the APAC Service Design Principles
• Review and adapt processes to reflect changes in business priorities, customer demand or technology
• Contribute to user acceptance testing (UAT) to validate outcomes before go-live

🎯 Requirements

• Demonstrated analytical and problem-solving skills, with the ability to interpret complex data and
• Demonstrated experience in business analysis, process design or a related field, ideally within a
• Excellent written and verbal communication skills, with the ability to present complex information
• Demonstrated stakeholder engagement skills, with the ability to build effective working
• A genuine commitment to customer and employee experience, with the ability to advocate for both in
• An APAC-first mindset, with an appreciation for regional diversity and the ability to design