Associate, Client Engineer (Vancouver)

📋 Description

• Works with our customers' and partners' developers, architects, business analysts, and support
• Collaborates with the Glia Product and Engineering teams using JIRA tickets, to report reproducible
• Provides support to our clients by conducting effective troubleshooting on bugs and defects raised
• Helps our customers to understand the finer points of Glia’s capabilities and influences them to
• Interacts, collaborates, and networks with Engineering, Product Management, and Customer Success in
• Be ready to work in a fast-paced environment!

🎯 Requirements

• 2+ years in software development, technical support/service, support engineering, or related
• Good knowledge of RESTful technology, previous experience with APIs, and the ability to understand
• Strong customer empathy. Desire to deliver positive, delightful customer experiences by identifying
• Excellent reading, listening, and writing skills in English
• A firm understanding of the technology stacks common to the Web ecosystem.
• High competency in communicating complex issues to both technical and non-technical audiences.

🎁 Benefits

• Competitive salary and stock options
• Professional development support (trainings, courses, conferences, books, etc)
• Access to all the latest tools and equipment you’ll need
• Sports compensation, reimbursement for therapy, counseling sessions
• Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to
• Diversity: 25 countries represented