Associate Cloud Support Engineer

📋 Description

• Provide best support and solutions to customers via tickets, live chat and emails
• Maintain a strong desire to help the customers with empathy.
• Strong teamwork in a 24/7 environment, with flexible schedule in rotating shifts (nights, weekends)
• Innovate at work. Assist seniors and leads with day to day reporting and process improvements.
• Diagnose and troubleshoot technical issues through live chat is PLUS.
• Meet customers facing SLAs and support KPIs (response time, CSAT, handle time)

🎯 Requirements

• Knowledge of cloud infrastructure environments like AWS, GCE, DO, etc.
• Strong understanding of system and networking concepts and troubleshooting techniques.
• Good knowledge and hands on experience of applying Linux (Ubuntu, Debian, CentOS).
• Good knowledge and understanding of content management systems like WordPress, Magento etc.
• Good knowledge and hands on experience of web servers like Apache and Nginx.
• Strong written and verbal communication skills to work on live chat and ticket support channels

🎁 Benefits

• We innovate with purpose. You’ll be a part of a cutting-edge technology company with a high-growth
• We prioritize career development. At DigitalOcean, you’ll do the best work of your career. You will
• We care about your well-being. We take a comprehensive approach to our total rewards packages
• We reward our employees. The salary range for this position is based on market data, relevant years