Associate Collections Specialist

📋 Description

• Manage an assigned book of customer accounts, monitoring aging reports and proactively following up
• Prioritize and manage multiple accounts and competing deadlines independently, escalating high-risk
• Build and maintain a track record of improving collections performance, including reducing days
• Negotiate payment timelines or arrangements with customers when needed, balancing timely recovery
• Apply incoming customer payments (checks, ACH, wire, credit card) to the correct invoices and
• Perform regular cash and account reconciliations to ensure payments, credits, and adjustments are

🎯 Requirements

• 2–3 years of experience in collections, accounts receivable, or a related finance role.
• Working knowledge of NetSuite, including cash application and account reconciliation functionality.
• Demonstrated history of improving collections outcomes (e.g., reduced DSO, reduced aged
• Strong ability to work independently and prioritize a high volume of accounts and tasks.
• Excellent communication and problem-solving skills, with a track record of resolving customer
• Strong attention to detail and comfort working with financial data and reconciliations.