Associate- Consumer Services

📋 Description

• Receive, review, and investigate grievances via multiple channels.
• Ensure timely acknowledgment, tracking, and closure of complaints.
• Maintain records of customer interactions and resolutions in CRM.
• Escalate critical or sensitive complaints to stakeholders and management.
• Analyze complaints and coordinate with operations to identify root causes.
• Draft clear responses for customers and regulatory authorities.

🎯 Requirements

• Bachelor's degree in Business Admin, Commerce, Management, or related field.
• 2–5 years in customer support, grievance handling, or complaint management.
• Experience in telecom, banking, financial services, insurance, or e-commerce.
• Knowledge of CRM and complaint management systems.
• Strong analytical and problem-solving abilities.
• Proficiency in MS Excel, PowerPoint, and reporting tools.

🎁 Benefits

• Inclusive, people-first culture with multiple awards.
• Global recognition as World's Best Workplaces and Great Place To Work.
• Equal Opportunity employer and commitment to inclusion.
• Disability accommodation support available.