Associate-CS Phone

📋 Description

• Handle inbound calls interactions from customers and delivery drivers.
• Assist drivers with updates regarding customer packages and orders.
• Help drivers correct or update delivery coordinates when required.
• Support drivers with issues related to lost packages, directions, access codes, and self-service
• Understand customer/driver concerns and provide appropriate solutions.
• Maintain a professional, courteous, and customer-focused approach during all interactions.

🎯 Requirements

• Minimum HSC pass out with LC Certificate or Graduation pass out.
• Freshers and experienced candidates can apply.
• Good spoken and written English communication skills.
• Neutral English accent with good pronunciation, speech clarity, and fluency.
• Strong comprehension and ability to understand customer/driver concerns.
• 25 WPM with 90% accuracy - Typing speed and accuracy.

🎁 Benefits

• Monthly incentives and Travel allowance provided for applicants within boundary
• Insurance and Medical benefits as per Level
• We have FTE as well as CWR opening for the program
• After completion of 6 months, applicants with good performance can be given WFH opportunity (Hybrid