Associate Customer Advocate

📋 Description

• Respond to customer tickets with thoughtful, personalized communication
• Educate customers on platform capabilities and best practices
• Identify recurring challenges and drive solutions that benefit multiple customers
• Create and update knowledge base articles to improve self-service resources
• Collaborate with your team while independently owning customer challenges
• Triage, escalate, and follow up on incidents or customer-impacting events

🎯 Requirements

• A customer-first mindset with empathy and clear, thoughtful communication
• Curiosity and eagerness to learn cloud technologies and become a product expert
• Strong problem-solving skills to find immediate and long-term solutions
• Adaptability to thrive in a fast-paced, evolving environment with updates
• Collaborative spirit, able to own and resolve customer challenges
• Commitment to continuous improvement through ideas and feedback

🎁 Benefits

• Career development resources, conferences, training, and LinkedIn Learning
• Wellness benefits: Employee Assistance Program, local meetups, flexible time off
• Equity compensation and Employee Stock Purchase Program
• Equal-opportunity employer with inclusive policies