Associate Customer Consultant

📋 Description

• Own onboarding and implementation with customers near the point of sale.
• Ensure customers are engaged, trained, and able to use the product.
• Be a product expert; share best practices to maximize value.
• Support customers with product training and demos for diverse audiences.
• Conduct check-ins within 30 days of onboarding.
• Serve as the main customer contact during onboarding and coordinate resolution.

🎯 Requirements

• Bachelor's Degree
• Experience with data handling: view, extract, transfer, store, recall, and manipulate data files
• Experience with Microsoft Office tools
• Salesforce experience preferred
• Strong verbal, written, and presentation skills
• Ability to train and transfer knowledge to customers

🎁 Benefits

• Generous PTO in your first year, increasing with tenure
• Up to 16 weeks paid parental leave after 1 year
• Paid sick time to care for yourself or family members
• Education assistance and extensive training resources
• Do Good Program: volunteer days and donation matching
• Competitive 401k with company matching