Associate Customer Consultant

📋 Description

• Own onboarding and implementation activities with customers near the point of sale.
• Ensure customers are engaged, understand training options, and can use the product.
• Be a product expert, understanding all facets and best practices to drive value.
• Provide product training and walkthroughs for diverse audiences.
• Conduct check-ins with customers within 30 days of onboarding.
• Serve as the main customer contact during onboarding, escalating issues.

🎯 Requirements

• Bachelor's Degree.
• Experience with data: view, extract, transfer, store, recall, and manipulate data.
• Experience with Microsoft Office tools.
• Salesforce experience preferred.
• Strong verbal, written, and presentation skills to a diverse audience.
• Ability to train and transfer knowledge and skills to customers.

🎁 Benefits

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks paid parental leave after one year.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: Paid volunteer days and donation matching.
• Competitive 401k with company matching.