Lyft

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Associate, Customer Impact

Customer Support

Added

22 hours ago

Location

🇲🇽 Mexico City

Type

Full time

Salary

Salary not provided

Related skills

jira zendesk amazon connect sentry

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Investigate and triage bug reports by defined criteria.
Open bug tickets in Jira and document findings clearly.
Apply consistent quality standards so escalations are engineering-ready.
Meet daily/weekly productivity targets while maintaining accuracy.
Flag recurring issues to Sr. Associates or Sr. Specialists.
Use internal tools (Zendesk, Amazon Connect, Sentry) to gather evidence.

🎯 Requirements

Minimum 1 year in technical support, QA, bug triage, or similar.
Comfortable with Jira, Zendesk, or similar and structured workflows.
Fast-paced environment experience; time-efficient and detail-oriented.
Strong attention to detail; follow documented criteria consistently.
Care about Lyft’s mission and customers.
Impeccable communication: empathy, clarity, grammar.

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