Associate, Customer & Product Support

📋 Description

• Deliver a world-class customer experience.
• Act as first line of defense and escalate complex issues.
• Guide customers through features to maximize usage.
• Identify common questions to improve docs and in-app tours.
• Partner with Customer Education on live training, answering queries and owning the chat function within sessions.
• Provide impeccable customer support and act as a liaison to Product and Engineering.

🎯 Requirements

• 3+ years in client-facing customer or product support.
• Excellent communication and problem-solving skills.
• Ability to triage, diagnose, and resolve inquiries with ownership.
• Experience collaborating with Product/Engineering teams.
• Comfortable with training and knowledge-sharing duties.
• Detail-oriented with strong time management.

🎁 Benefits

• Career growth and cross-functional exposure.
• Global team with offices in the US, UK, India, Singapore, and more.
• Equipment provided for home setup (dual-monitor).
• Ongoing training and onboarding materials to evolve with the product.
• Inclusive, equal-opportunity workplace.