Associate, Customer & Product Support

📋 Description

• Deliver a world-class customer experience.
• Serve as first-line support and escalate complex issues.
• Guide customers through features to maximize usage.
• Partner with Product and Engineering to relay feedback and drive improvements.
• Own level-1 internal support and lead incident responses with SRE.
• Continuously build product knowledge and train teammates.

🎯 Requirements

• 3+ years in client/product support.
• Customer-first mindset; strong problem solving.
• Excellent communication; distill complex issues clearly.
• Stable home working setup; dual-screen config provided.
• Curious, proactive with a continuous improvement mindset.
• Interest in AI, technology, and software applications.

🎁 Benefits

• Generous benefits program
• Performance-based bonus and equity
• Opportunities for career growth