Associate, Customer & Product Support

📋 Description

• Deliver a world-class customer experience.
• Act as the first line of defense and a point of escalation for the wider Support team in order to
• Guide customers through features and functionalities to maximize their experience and fully resolve
• Identify commonly asked questions to help drive better documentation, help center articles or
• Partner with Customer Education on live training, answering queries and owning the chat function
• Provide impeccable customer support.

🎯 Requirements

• 3 or more years of experience working in a client/product support role.
• Customer-first mindset and enjoy working through complex problems to find solutions.
• Thrive in a collaborative environment and take pride in providing assistance to others.
• Strong communicator with ability to distill and explain complex issues in simple terms.
• Maintain a stable and professional home working environment equipped for high-level support
• Curious, proactive, continuous improvement mindset with ability to learn quickly and adapt.

🎁 Benefits

• Performance-based bonus
• Equity
• Generous benefits program