Associate - Customer Service (Korean Speaker)

📋 Description

• Respond to customer inquiries via phone, email, and chat in Korean and English with a friendly and
• Resolve customer issues and complaints efficiently while maintaining detailed records of all
• Provide accurate product and service information to customers, addressing their concerns and
• Follow up with customers to ensure their issues have been resolved to their satisfaction
• Collaborate with team members and other departments to improve overall customer service quality and
• Meet or exceed performance metrics, including response time, resolution rate, and customer

🎯 Requirements

• Fluent proficiency in Korean language (both written and verbal communication)
• Strong English communication skills, both written and verbal
• Proven experience in a customer service or customer-facing role
• Excellent problem-solving abilities and strong analytical skills
• Exceptional patience, empathy, and active listening skills
• Ability to remain calm and professional when handling difficult customer situations

🎁 Benefits

• All your information will be kept confidential according to EEO guidelines.
• EEOC and Veteran Documentation
• During employment, employees are treated without regard to race, color, religion, sex, national