Associate Customer Success Manager

📋 Description

• Manage long-term success and retention of customer portfolio using MariaDB.
• Build relationships with customers; primary contact for escalations.
• Collaborate with Account Executives, SEs, and cross-functional teams.
• Guide onboarding, adoption, expansion, retention, and advocacy.
• Educate customers on MariaDB features and data-management strategies.
• Coordinate with Sales Engineers for upgrades, migrations, deployments.

🎯 Requirements

• 1-2 years of relevant experience in customer support or entry-level acct mgmt.
• Develop and maintain C-Level relationships.
• Deliver custom ROI analyses for your portfolio.
• Understand customer success principles.
• Basic understanding of relational databases and MariaDB concepts.
• Communicates effectively at all levels.

🎁 Benefits

• Knowledge and understanding of databases.
• Track record working with internal, partner, and customer teams.
• Meets/exceeds MariaDB’s technical depth for this role.
• Proficiency in a foreign language.