Associate Customer Success Manager

📋 Description

• Manage a book of global, complex customers who have invested in Conga to power their revenue
• Perform detailed adoption analysis and engage customers in joint planning to increase adoption.
• Lead value realization activities like customer stakeholder alignment and roadmap reviews to ensure
• Drive customer advocacy by ensuring technical issues are being resolved quickly and efficiently by
• Facilitate, coach, and consult customers, never stopping to ask questions to get to know your

🎯 Requirements

• Bachelor’s degree or equivalent hands-on experience.
• 2–4 years in a customer-facing role (Customer Success, Sales, SDR/BDR, or Technical Support).
• Consultative mindset: Builds trust and credibility by actively listening, understanding needs, and
• Proactive collaborator: A self-starter who takes initiative while working effectively with others
• Communication & delivery: Strong written, verbal, presentation, and project management skills
• Technical proficiency: Confident using Salesforce and Microsoft tools (Outlook, Word, Excel

🎁 Benefits

• Variable incentive pay component
• Perks such as flexible work options
• Full range of benefits including medical and dental insurance