Associate Customer Success Manager

📋 Description

• Serve as the primary point of contact for assigned customer accounts, building and maintaining
• Manage a high-volume portfolio of diverse customer accounts with competing priorities
• Manage and oversee contract renewals, ensuring timely communication and a smooth renewal process
• Monitor customer progress and platform adoption, proactively identifying areas where they may need
• Collaborate with the sales team to identify upsell opportunities and drive incremental revenue by
• Act as a trusted advisor, helping customers achieve their security goals and maximize the value of

🎯 Requirements

• Bachelor's degree or equivalent work experience
• 1+ years experience in customer success, account management, engagement management
• Experience working with Cloud Security, CyberSecurity, or SaaS products
• Ability to communicate, operate and communicate in various organizational levels both internally
• Knowledge of modern Cloud Infrastructure providers such as AWS, Microsoft Azure, Google Cloud
• Knowledge of and experience working in the Cloud Security industry

🎁 Benefits

• Competitive salary, commission, and equity package
• Discounted medical, dental, and vision benefits with significant employer contribution
• Benefits coverage starting on your first day of employment
• Generous PTO with U.S. holidays observed and flexible hybrid & remote work environments
• Your choice of Mac or Windows laptop
• Work-from-home stipend to be used in your first month of employment