Associate Customer Success Manager

📋 Description

• Support senior CSMs in managing day-to-day operations for strategic accounts, including tracking
• Help prepare materials for customer meetings, business reviews, and executive check-ins
• Monitor account health signals and flag risks or opportunities to the account team
• Assist in troubleshooting customer issues by partnering with Support, Operations, and Engineering
• Maintain accurate account records and notes in Salesforce and other internal systems
• Contribute to internal projects that improve how the Customer Success team serves strategic accounts

🎯 Requirements

• 0-2 years of experience in a client-facing, customer success, or account support role
• Strong written and verbal communication skills, with the ability to represent Checkr professionally
• High attention to detail and follow-through on tasks with minimal oversight
• Comfort working with tools like Salesforce, Google Workspace, and Slack
• A genuine curiosity about HR tech, background checks, or the gig economy is a plus
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay

🎁 Benefits

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy