Associate Customer Success Manager

📋 Description

• Onboard new customers and drive platform adoption.
• Lead onboarding kickoff calls to align goals and expectations.
• Guide customers through platform features and workflows.
• Help customers apply the platform to their specific needs.
• Encourage early usage and engagement across customer users.
• Be the onboarding contact; coordinate with internal teams.

🎯 Requirements

• 2+ years in customer success/relationship/account management.
• Strong communication skills; confident speaking with customers.
• Friendly, helpful, and professional attitude.
• Organized with strong attention to detail.
• Comfortable learning new systems and teaching others.
• Interest in CS, onboarding, or SaaS roles.
• Experience delivering training, demos, or presentations.
• Familiar with CRM or CS tools.

🎁 Benefits

• Competitive compensation and health, dental, and vision coverage.
• Retirement savings with company match (401(k) or RRSP).
• Generous paid time off, including holidays and vacation.
• Paid parental leave and family support benefits.
• Life and disability coverage.
• Flexible spending and health savings options.