Associate Customer Success Manager

📋 Description

• Run platform training and consult on contracts, finance, ad tracking, and reporting.
• Coordinate strategic initiatives with direction from manager.
• Coordinate customer-facing messaging regarding initiatives, outages, marketing efforts.
• Distill client feedback and manage creation of documentation including JIRA tickets.
• Follow processes for ticket creation and project tracking using JIRA and SFDC.
• Coordinate all renewal and expansion opportunities.

🎯 Requirements

• 2-3 years customer service experience, preferably B2B.
• Bachelor's Degree (Business, Marketing or related field a plus).
• Consistent track record of providing stellar support to customers.
• Solid understanding of the digital marketing ecosystem.
• Detail-oriented, critical thinker, and inventive problem-solver.
• Excellent time management and conflict resolution skills.

🎁 Benefits

• Flexible working with Responsible PTO policy.
• Mental health benefit: up to 12 fully covered therapy sessions per year.
• Monthly gym reimbursement policy.
• Restricted Stock Units (RSUs) with 3-year vesting schedule.
• Free Coursera subscription and PXA courses.
• 26 weeks paid parental leave for primary caregiver.