Associate Customer Success Manager, Asia (Singapore)

📋 Description

• Execute proven playbooks and programmatic motions (health checks, business reviews, renewal prep)
• Take ownership of your Book of Business, mitigate churn risk, identify growth opportunities, remove
• Work effectively with cross-functional teams, share information and resources, drive initiatives
• Collaborate closely with Technical Account Managers (TAMs) to ensure seamless technical support and
• Conduct regular research on industry trends, customer needs, and preferences to develop thought
• Build strong relationships with key decision-makers, map the organization's decision-making

🎯 Requirements

• 2+ years of experience in a professional, customer-facing role (Customer Success, Account
• Strong, foundational understanding of SaaS or technical platforms, and genuine interest in building
• Customer-centric and proactive mindset focused on building trust and driving adoption.
• Ability to manage a portfolio of accounts in a structured, programmatic way.
• Comfort operating in a distributed, async, multi-country team environment.
• Ability to operate in a fast-paced environment and manage multiple customers and projects.

🎁 Benefits

• Supporting Your Well-Being (rewards.okta.com)
• Driving Social Impact (Okta for Good)
• Developing Talent and Fostering Connection + Community
• Immersive, in-person onboarding experience
• Equal Opportunity Employer
• Reasonable accommodation for disabilities