Execute playbook-driven interactions for scale customers (onboarding, health checks, renewals)
Handle inbound requests via shared queues; resolve issues using established processes
Monitor health signals; act on automated alerts; escalate when needed
Participate in webinars, office hours, and digital campaigns
Maintain technical credibility; speak knowledgeably about Expel's services
Flag gaps in playbooks; share observations to help the team improve

🎯 Requirements

2+ years of customer-facing experience (support, success, or account management)
At least 1 year in the security field (ops, products, consulting, GRC, or incident response)
Able to handle high-volume, queue-based work with frequent context-switching
Knowledge of MDR, EDR, SIEM, NDR and cloud security
Strong written and active listening skills; quick context understanding

🎁 Benefits

Unlimited PTO
Work location flexibility
Up to 24 weeks parental leave
Excellent health benefits

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot