Associate Customer Support Specialist

📋 Description

• Work the general support queue, resolving Tier 1 payroll, taxes, HR, and benefits.
• Ramp quickly on Miter's product, tools, and knowledge base.
• Use troubleshooting frameworks to diagnose issues and deliver clear responses.
• Stay with tickets: follow up proactively and loop in specialists when needed.
• Develop a product specialization and handle 60-70% of tickets by month two.
• Path to L2 Specialist track with clear growth.

🎯 Requirements

• 0–2 years in a customer-facing role
• Track record of ramping quickly on a complex product
• Comfortable in a fast-paced, ticket-driven environment
• Proficient with modern SaaS tools and quick product learning
• Comfortable using a help desk / ticketing system (Pylon, Zendesk, Intercom, Front)
• Can follow a troubleshooting framework and use a knowledge base

🎁 Benefits

• Competitive compensation: salary, commission, and equity.
• Medical insurance: medical, dental, vision, FSA.
• 401(k) retirement plan with company-matched contributions.
• Flexible PTO to recharge and be your best.
• Parental leave: 16 weeks paid leave.
• Learning & Development: annual educational allowance.