Associate CX Manager, EMEA

📋 Description

• Provide operational support to Senior CX Managers in EMEA
• Lead partner alignment from a Team Lead perspective
• Drive performance improvements and ensure partners follow processes
• Support day-to-day partner operations and align goals across regions
• Use data and feedback to identify trends and drive improvements
• Act as the liaison between internal and external teams for consistent execution

🎯 Requirements

• 5+ years of CX experience in a vendor/BPO or operations
• Experience leading Team Leads and driving performance
• Strong knowledge of customer interactions across the EMEA region
• Experience adapting approaches to diverse markets and cultures
• Experience interpreting KPIs, trends, and turning insights into actions
• Hands-on with CCaaS platforms (Zendesk, Salesforce) and CX tools (Chatbots, CMS, WFM, Sierra AI)

🎁 Benefits

• Flexible time off policies
• Comprehensive health, dental, vision, STD, LTD and life insurance
• Health Savings Account (HSA)
• Health care and dependent care FSA
• 401(k) plan with employer match
• Employer-paid commuter benefit