Associate Director, Client Success

📋 Description

• Own high-value public healthcare accounts end to end
• Drive retention, revenue growth, adoption, and long-term value
• Engage executives and stakeholders across health systems and payers
• Collaborate with Product, Clinical, Marketing, and Operations
• Lead strategic account planning and executive business reviews
• Navigate complex procurement and renewal processes

🎯 Requirements

• 7+ years in enterprise sales, strategic account management, or similar
• Success managing complex healthcare/public sector accounts
• Experience engaging C-level healthcare stakeholders
• Understanding of health systems, payers, procurement and renewals
• Strong executive communication, negotiation, and stakeholder influence
• Bachelor’s degree required; MBA/MPH preferred

🎁 Benefits

• Base salary: $160,000–$195,000 annually
• Equity, annual bonus eligibility
• Comprehensive benefits package
• Remote work opportunity within the United States
• Opportunity to impact healthcare outcomes
• Travel up to 40% for client engagement