Associate Director, Customer Success — Government (Department of War)

📋 Description

• Own day-to-day execution across a portfolio of Department of War customer engagements
• Ensure successful onboarding, adoption, and ongoing use of Exiger’s platform
• Drive follow-through on customer commitments, action items, and deliverables
• Identify and resolve risks to customer success early, escalating when needed
• Support program execution by coordinating across Delivery, Product, and Analytics teams
• Serve as a primary point of contact for customer stakeholders and program teams

🎯 Requirements

• 6–10 years of experience in Customer Success, Account Management, Consulting, or related roles
• Experience supporting Department of War customers
• Demonstrated ability to manage customer relationships and drive execution in complex environments
• Strong organizational skills and ability to manage multiple priorities
• Clear communication skills and ability to translate technical concepts

🎁 Benefits

• High-performance culture focused on accountability and teamwork
• Discretionary Time Off (no maximum)
• Industry-leading health, vision, and dental benefits
• Competitive compensation
• 16 weeks fully paid parental leave
• Flexible hybrid work environment