Associate Director/ Director Customer Engagement, International

📋 Description

• Define and own the International omnichannel customer engagement strategy across HCPs and patients
• Partner with the Sales Force Effectiveness to embed omnichannel plans into CRM, field execution
• Own the International digital channel landscape, including disease-awareness websites, HCP portals
• Set content operations standards, including modular content requirements and localization
• Own the International omnichannel measurement plan, defining KPIs and generating actionable
• Direct and quality-check the delivery of pilot campaigns and ecosystem-build work against the

🎯 Requirements

• BA or BS in Business, Life Sciences, or a related field; MBA or other advanced degree/certification
• 8-10+ years of experience in the Pharmaceutical/Biotech industry, including experience in
• Demonstrated experience designing and executing omnichannel customer engagement strategies across
• Hands-on experience with digital channels and platforms, including websites, email and marketing
• Proven track record of change management and driving adoption of new channels, processes, and
• Advanced analytical and strategic skills, with the ability to turn engagement and campaign data

🎁 Benefits

• Market-leading compensation
• 401(k) with employer match
• Employee Stock Purchase Program (ESPP)
• Pre-tax commuter benefits (transit and parking)
• Referral bonus for hired candidates
• Subsidized lunch and parking on in-office days