Associate Director, Novartis Patient Support (NPS) Enterprise Platform Management

📋 Description

• Lead strategy, roadmap, and continuous improvement of enterprise patient support platforms and
• Define and execute product vision and roadmap for patient support platforms.
• Partner with business, product, engineering, and design to prioritize initiatives and deliver
• Capture and maintain product requirements aligned with business objectives and user needs.
• Translate customer feedback into meaningful product enhancements; act as liaison between users and
• Drive usability, transparency, efficiency, and regulatory compliance in agent experiences.

🎯 Requirements

• Bachelor's degree; MBA or advanced degree preferred in related fields.
• 5+ years in product management/ownership/tech or data management in healthcare or regulated
• At least 3 years supporting patient services or healthcare reimbursement programs.
• Strong understanding of patient services technologies and healthcare workflows.
• Experience working across cross-functional teams; familiarity with regulatory environments (HIPAA
• Proven ability to influence stakeholders and deliver results in complex matrix organizations.

🎁 Benefits

• Competitive base salary; potential sign-on bonuses, RSUs, and discretionary incentive awards.
• Comprehensive medical, financial, and wellness benefits.
• 401(k) retirement plan; generous PTO including vacation, sick leave, parental leave.
• Fully remote work opportunity within eligible U.S. locations.
• Opportunities to collaborate with multidisciplinary teams on healthcare technology initiatives.
• Career development in a collaborative, mission-driven environment.