Associate Director of Operations

📋 Description

• Oversee client success, team performance, and scalable processes to drive outcomes.
• Lead strategic monthly leadership meetings and align goals with clients.
• Manage senior client relationships and act as a high-level account health partner.
• Monitor performance metrics: appointment costs, qualified leads, conversion, ROI.
• Coach paid media strategists to ensure campaigns meet client objectives.
• Improve reporting structures and operational workflows for scalability.

🎯 Requirements

• 5+ years in paid media, digital marketing, agency operations, or related field.
• 2+ years managing client relationships in an agency or client-facing environment.
• Proven success improving client retention, satisfaction, and business performance.
• Experience mentoring or developing team members.
• Strong understanding of Meta advertising platforms and performance marketing strategies.
• Experience with lead generation, appointment-setting campaigns, or similar models.

🎁 Benefits

• Fully remote work opportunity.
• Flexible working schedule.
• Paid time off, including vacation, sick leave, and public holidays.
• Training and professional development opportunities.
• Performance-based bonus opportunities.
• Ownership of a high-impact operational leadership role.