Associate Director, PSC Operations

📋 Description

• Lead, coach, and motivate a team of more than 50 direct and indirect reports, supporting
• Oversee daily patient service center operations, ensuring compliance with internal procedures
• Monitor key performance indicators (KPIs), analyze operational results, and identify opportunities
• Ensure patient support activities comply with applicable industry regulations, standards, and
• Review customer and provider feedback, resolve service issues, and implement improvements that
• Partner with cross-functional teams and external stakeholders to streamline processes, improve

🎯 Requirements

• Bachelor’s degree required, preferably in Life Sciences, Business, Healthcare Administration, or a
• 8–10 years of progressive experience in patient services, patient support, pharmaceuticals
• Demonstrated leadership experience, with the ability to inspire and develop teams while maintaining
• Proven ability to work effectively in a matrix environment and collaborate with cross-functional
• Strong analytical capabilities, including experience with data analysis, performance reporting, and
• Excellent written and verbal communication skills, learning agility, and change management

🎁 Benefits

• Anticipated annual base salary of $127,000–$218,500, subject to applicable terms and conditions.
• Eligibility to participate in a consolidated retirement plan, including pension and 401(k) savings
• Vacation: 120 hours per calendar year.
• Sick time: 40 hours per calendar year, with higher allowances for eligible employees residing in
• Paid holidays: 13 days per calendar year, including floating holidays.
• Work, Personal and Family Time: Up to 40 hours per calendar year.