Associate Director - Salesforce

📋 Description

• Serve as the primary Service Delivery Lead for the Fluence Salesforce CPQ/CRM landscape.
• Own end-to-end Salesforce managed services delivery, ensuring adherence to SLAs, KPIs, governance
• Lead Salesforce production support, enhancement requests, release planning, deployment
• Act as the primary escalation point for Salesforce-related operational, technical, and
• Partner closely with business stakeholders to understand evolving requirements and translate them
• Drive governance meetings, service reviews, executive steering committees, and operational reviews.

🎯 Requirements

• 10+ years of experience in IT, with at least 5+ years in Salesforce Service Delivery, Application
• 5+ years of experience leading enterprise-level Salesforce engagements and managed services
• Strong hands-on understanding of the Salesforce platform, including Sales Cloud, Service Cloud
• Experience managing Salesforce support, enhancements, releases, and platform governance activities.
• Proven ability to engage with business stakeholders, executive leadership, product owners, and
• Strong understanding of Salesforce architecture, integrations, security model, and data management

🎁 Benefits

• Full range of benefits including medical, dental, and vision insurance, 401(k) with company match
• Flexibility and progressive benefits
• Meaningful opportunities for impactful work
• Mentorship and a client-centric culture