Design, implement, and optimize Salesforce Service Cloud and Experience Cloud solutions.
Configure Case Management, Knowledge, Omni-Channel, Entitlements, CTI.
Map requirements to out-of-box features; identify needed customizations.
Guide clients on buy vs build decisions.
Prepare solution designs, system architecture, and ER diagrams.
Build and customize Experience Cloud sites for customers and partners.

🎯 Requirements

10+ years Salesforce with Service & Experience Cloud.
2+ end-to-end implementations of Service & Experience Cloud.
Hands-on with out-of-box features of Service & Experience Cloud.
Experience with automation flows.
Apex and LWC proficiency.
ERP integrations via REST/SOAP (NetSuite/ERP) and middleware.

🎁 Benefits

Medical, dental, and vision benefits.
401(k) with company match.
PTO.
Flexible, inclusive culture with growth.
Mentorship and client-centric opportunities.

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