Associate Field Engineer

📋 Description

• Serve as a technical point of contact for customers across their journey from evaluation to
• Deeply understand customer architectures, use cases, and requirements to influence our roadmap and
• Build resources to monitor customer health, proactively identifying opportunities to address risk
• Troubleshoot issues and deliver high-quality technical support, developing a strong command of
• Build processes and capture knowledge to scale and automate support, success, and outreach
• Partner with Sales on technical discovery, deliver product demonstrations, and contribute to

🎯 Requirements

• BS in Computer Science or a related technical field or equivalent experience.
• Strong technical acumen with the ability to understand and explain APIs, cloud infrastructure, data
• Ability to communicate complex technical concepts to both technical and non-technical audiences.
• Familiarity with the concepts of embeddings, similarity search, recommendation systems, and RAG.
• Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions.
• Proficiency in one or more popular programming languages (Python, JavaScript).

🎁 Benefits

• Comprehensive health coverage including medical, dental, vision, and mental health resources
• 401(k) Plan
• Equity award
• Flexible time off
• Paid parental leave
• Annual Company Retreat