Associate Functional Analyst

📋 Description

• Provide Level 1 and Level 2 Salesforce Sales Cloud support within SLAs
• Investigate, troubleshoot and resolve Salesforce issues
• Configure and maintain standard Salesforce functionality (fields, layouts, record types, validation rules, reports, dashboards)
• Support user access management (profiles, roles, permission sets, security settings)
• Assist end users with Salesforce navigation and best-practice guidance
• Create and maintain user guides, knowledge articles, FAQs, support documentation

🎯 Requirements

• At least two years' experience supporting Salesforce Sales Cloud in a support or admin role
• Core Salesforce objects: Accounts, Contacts, Leads, Opportunities, Activities, Campaigns
• Experience with Salesforce Lightning Experience
• Experience managing tickets with ServiceNow, Jira or similar tools
• Strong troubleshooting, analytical and problem-solving skills
• Excellent written and verbal communication; explain technical concepts to non-technical users

🎁 Benefits

• Flexible working hours
• Birthday off
• Comprehensive rewards package
• Access to cutting-edge technology
• Inclusive culture with employee networks
• Opportunity to develop Salesforce expertise