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4 hours ago
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Full time
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crm customer service onboarding microsoft office problem solving
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📋 Description

  • Guide new clients through onboarding; explain products and offerings.
  • Be primary client contact via phone and email; provide guidance.
  • Identify and troubleshoot client issues; coordinate with internal teams; maintain CRM records.
  • Build and nurture strong client relationships; tailor interactions to needs.
  • Share insights and resources to help clients decide; provide updates on features.
  • Relay client feedback to internal teams to improve offerings.

🎯 Requirements

  • Bachelor’s degree or equivalent
  • Strong written communication with grammar and punctuation
  • Respond to client emails with effective business etiquette
  • Excellent verbal communication with fluent English and neutral accent
  • Strong analytical and cognitive skills
  • Attention to detail

🎁 Benefits

  • Competitive salary based on experience and skills
  • Comprehensive health insurance for employees and family
  • Wellness programs: doctor support, psychologist, counselor
  • 10 paid holidays and 26 paid days off per year
  • Lots of employee engagement activities
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