Associate IT Analyst

📋 Description

• Configure, deploy and support laptops, desktops, mobile devices and peripherals in line with
• Coordinate new-hire IT readiness, including device preparation, account and application access
• Provide first-line and second-line support for hardware, Windows and macOS, productivity tools
• Log, prioritize, track and resolve incidents and service requests through Jira Service Management
• Provision and review user access in accordance with approved policies, role requirements and
• Monitor and respond to alerts relating to service issues, device compliance or misconfigured assets.

🎯 Requirements

• Bachelor's Degree in Information Systems, Computer Science, Engineering, or a related technical
• 2+ years of experience in IT Support, Desktop Support, Service Desk, or a similar end-user
• Experience supporting Windows environments with exposure to macOS, iOS, and Android devices.
• Strong end-user troubleshooting skills across hardware, operating systems, productivity tools
• Experience with Microsoft 365 administration and identity/access management (Entra ID/Azure AD).
• Knowledge of endpoint management, device security, SaaS applications, and access administration.