Associate L2 Support Engineer

📋 Description

• Be an escalation point for issues that L1 support cannot resolve; assessment, prioritise, and bring
• Investigate application, database, and infrastructure issues using logs, dashboards, and monitoring
• Perform root-cause analysis (RCA) for recurring problems and document findings, data fixes, and
• Write and run SQL queries (MySQL) to investigate data discrepancies, reconcile records, and support
• Handle production support tasks such as data fixes, reprocessing/replaying failed jobs, and
• Collaborate with L3/engineering teams to escalate defects, provide reproduction steps, and validate

🎯 Requirements

• 3–4 years of experience in application/production support, technical operations, or a similar L2
• SQL skills with hands-on experience querying relational databases (MySQL).
• Experience with log analysis and observability tools (ELK/Kibana, Grafana, Datadog, CloudWatch
• Familiarity with APIs, microservices, and distributed systems troubleshooting (HTTP status codes
• Working knowledge of ticketing and incident-management processes (Jira).
• Problem-solving skills.

🎁 Benefits

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones