Anaplan

1,001-5,000 employees
120 jobs posted

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Associate Level 3 Support Analyst

Customer Support

Added

16 days ago

Location

Type

Full time

Salary

Salary not provided

Related skills

data analysis saas grafana excel monitoring

📋 Description

Join our global Level 3 Support team to resolve the most complex issues
Work with Eng, Product, Operations and CS to troubleshoot issues
Investigate and diagnose complex issues raised via support tickets
Build deep product knowledge across Anaplan and Grafana
Collaborate with teams to guide customers through technical solutions
Provide 24/7 emergency support and on-call coverage

🎯 Requirements

1+ year data analysis or similar
Data analysis with Excel or Anaplan
Software development or QA experience
Level 2/3 technical support exposure
Degree in technical field with large datasets
Fluent English

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