Associate Manager

📋 Description

• Lead, coach, and develop a team of Operations Client Partners
• Set performance objectives and conduct regular performance reviews
• Drive employee engagement, capability building, and succession planning
• Ensure adherence to organizational standards, policies, and operational processes
• Manage workforce planning, resource allocation, and capacity management
• Serve as the escalation point for critical operational client issues

🎯 Requirements

• 4 to 6+ years of experience in client-facing operations, customer success, data operations, or
• Prior people leadership, team lead, or supervisory experience preferred
• Proven experience managing complex client escalations and stakeholder relationships
• Experience leading operational projects and process improvement initiatives
• Bachelor's Degree or equivalent professional experience
• Strong leadership and people management capabilities

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)