Associate Manager

📋 Description

• Lead a team of Operations Client Partners to ensure high-quality operational service delivery
• Act as the primary escalation point for complex operational matters while partnering with
• Responsible for team performance, capability development, and execution of regional/global
• Lead, coach, and develop a team of Operations Client Partners.
• Set performance objectives and conduct regular performance reviews.
• Drive employee engagement, capability building, and succession planning.

🎯 Requirements

• 4 to 6+ years of experience in client-facing operations, customer success, data operations, or
• Prior people leadership, team lead, or supervisory experience preferred.
• Proven experience managing complex client escalations and stakeholder relationships.
• Experience leading operational projects and process improvement initiatives.
• Bachelor's Degree or equivalent professional experience.
• Strong leadership and people management capabilities.

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)