Associate Manager

📋 Description

• Serve as the front-facing contact for client operational queries, ensuring accurate and timely
• Collaborate with cross-functional teams to manage projects and deliver client commitments
• Proactively communicate risks, delays, and solutions to stakeholders
• Drive quality improvement initiatives (Root Cause Analysis, Operational Excellence programs)
• Define, document, and monitor processes, ensuring compliance and continuous improvement
• Identify automation opportunities and implement efficiency enhancements

🎯 Requirements

• Bachelor’s/Master’s degree
• Minimum 4–5 years of experience in operations with proven leadership skills
• Strong communication and stakeholder management skills
• Analytical mindset with problem-solving ability
• Exposure to process improvement methodologies and project management
• Technical familiarity with tools like Power BI and automation platforms

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)