Associate Manager

📋 Description

• Responsible in ensuring the quality performance monitoring, reporting and analysis of respective
• Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause
• Work with the quality team on first time right and cycle time reporting alongside with Operations
• Ensure appropriate communication and escalation of issues to relevant senior stakeholders.
• Providing expert advice to BAU team on difficult queries, ensure sufficient workaround or testing
• Manage close links with Enablement and Ops leaders to ensure quality and delivery standards are met

🎯 Requirements

• Strong Written and oral communication.
• Logical thinking and problem solving.
• Min 3+ years exp in People Management
• Ability to lead and actively participate in team and client meetings.
• Ability to manage priorities and deliver against established timeline.
• Mentor and coach other associates.

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)