Associate Manager - Account Management

📋 Description

• Relay vital information via timely, accurate reports.
• Develop strategies from data reports and analysis.
• Oversee performance and service quality to ensure customer satisfaction.
• Monitor queues, report outages, and drive KPI improvements.

🎯 Requirements

• 5+ years in operations; at least 2 years in senior management (100+ employees).
• Proven ability to manage a multi-cultural workforce.
• Previous technical operations experience is a plus.
• Up-to-date knowledge of contact center tech, workforce apps, reporting, quality, monitoring tools.
• Professional German (C1) and English (B2+).
• Analytical thinker with problem-solving skills.

🎁 Benefits

• AI, automation, cloud engineering focus.
• Work with iconic brands worldwide.
• Advanced analytics and digital transformation initiatives.
• Opportunities for growth and development.